Terms and Conditions
Introduction
Welcome to our privacy policy. We are Good Gut Health (Pty) Ltd, and safeguarding your privacy is at the core of our mission. We understand the significance of protecting personal information, and this policy outlines our commitment to ensuring your privacy. Please take the time to review this policy carefully, as it pertains to the collection, storage, usage, and protection of personal information associated with you or another identifiable individual.
Audience
This policy applies to you if you fall under any of the following categories:
– A visitor to our website.
– A customer who has made purchases from us, whether online or in-store.
– A participant in our loyalty programme.
– A subscriber to our newsletter.
– A participant in our promotional competitions.
– A user who has downloaded or utilizes our mobile app.
Personal Information
Personal information encompasses various data collected through different channels:
– Information collected automatically during website visits.
– Details gathered during the registration process.
– Data submitted voluntarily by you.
– Optionally provided information.
Common Examples
Examples of personal information we may collect include:
– Identifying information such as name, date of birth, or identification number.
– Contact information like phone number or email address.
– Address details, both physical and postal.
– Demographic data such as gender or marital status.
Sensitive Personal Information
Depending on the services you engage with, we may also collect sensitive personal information, including:
– Financial details like bank account information.
– Sensitive demographic information such as race or ethnicity.
– Medical information relating to physical or mental health.
– Other sensitive data like sexual orientation, criminal history, employment details, or beliefs.
Acceptance
Acceptance of this policy is mandatory for:
– Placing orders, participating in competitions, or accessing our website, mobile app, products, or services.
Legal Capacity
Access to our services is limited to individuals who are 18 years or older, possessing the legal capacity to enter into contracts.
Deemed Acceptance
By using our services, you are deemed to have acknowledged and agreed to the terms outlined in this policy.
Your Obligations
You may only provide personal information if you have the necessary permissions to do so.
Changes
We reserve the right to modify this policy, and any updates will be reflected on our website. Continued use of our services constitutes acceptance of these changes.
Collection
Information is collected through various channels including:
– Registration on our website or mobile app.
– Placing orders or requesting services.
– Automatic data collection through browsers or apps.
– Optional details provided voluntarily by users.
Recording Calls
Telephone calls may be monitored or recorded for quality and training purposes unless explicitly requested otherwise.
Purpose for Collection
We collect and process personal information for purposes such as:
– Providing products or services.
– Marketing activities.
– Business planning and compliance with legal requirements.
Consent to Collection
Your consent is obtained in accordance with applicable laws whenever personal information is collected.
Use
We use personal information to fulfil obligations to users and may send administrative or promotional messages where permitted.
Targeted Content
Personalized content may be displayed based on user information, strictly adhering to privacy regulations.
Disclosure
Sharing
Personal information may be shared with affiliates, service providers, or third parties for various purposes outlined in this policy.
Regulators
Disclosure to regulators or law enforcement may occur as required by law.
No Selling
We do not sell personal information and only disclose it as described in this policy.
Marketing Purposes
Aggregate statistics may be shared with advertisers or business partners.
Employees
Access to personal information is granted only to employees who require it for their duties.
Change of Ownership
In the event of a change in ownership, personal information may be transferred to the new entity, with appropriate notice provided.
Security
Stringent security measures are in place to protect personal information from unauthorized access.
Accurate and Up to Date
Users are encouraged to keep personal information accurate and may update it through various channels provided.
Retention
Personal information is retained only for as long as necessary, in compliance with applicable laws.
Transfer to Another Country
Personal information may be transferred to and processed in foreign countries, subject to consent.
Updating, Removing, or Deleting Personal Information
Users can update or delete personal information through specified channels.
Limitation
We are not responsible for the privacy policies or practices of linked or third-party websites.
Enquiries
For any questions or concerns regarding this policy or personal information handling, please contact us.
Email Disclaimer
Our email communications may contain confidential or personal information, and by sending emails to us, you consent to the processing of such information in accordance with applicable laws and our Privacy Policy.